Salon Policies

CANCELLATION POLICY

 

We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 72 hours notice for cancellations.  Providing more than 72 hours notice frees clients of any financial obligation for the missed appointment.

  • Less than 72 hours notice of a cancellation/reschedule request will result in providing a rebooking free equal to 50% of the reserved service in order to reschedule.  

  • NO SHOWS will be charged a rebooking fee of 100% of the reserved service amount, which will need to be paid in full prior to scheduling a new appointment.

RESERVATION POLICY

Per Style Haus Salem's discretion, a deposit may be required in order to reserve an appointment requiring specialty services, a long duration time, or both. 

 

  • If requested, this deposit will be required to hold the appointment.

  • The amount is 50% of the estimated service price of the appointment.

  • The deposit is applied to the final ticket cost of the appointment.  

  • Deposit appointments require 7 BUSINESS DAYS notice for any rescheduling request; less than 7 days will result in a rebooking fee of 50% of the estimated service cost before the appointment can be rescheduled and the deposit can be transferred.  

LATE ARRIVAL

We understand late arrivals happen, and when we are able, Style Haus Salem will attempt to accommodate as best as we can.

However, in order to respect every client's time, an arrival of 15 minutes or later than the scheduled appointment time will result in the need to reschedule your services and late cancellation fees will apply.

ADJUSTMENT POLICY

Style Haus Salem strives for every client to be 100% satisfied with their outcome 100% of the time!  If your new look does not meet the parameters of the outcome both parties agreed upon during the consultation:

  • Style Haus Salem does not offer refunds for any services performed. 

  • Style Haus Salem will honor adjustment requests for SEVEN DAYS after the initial service.

  • Please send an email and provide specific details about your concerns.

  • Understandably sometimes clients wear their correctly executed new look for a day or two and decide that is not for them.   Style Haus Salem will happily schedule a new appointment, however any adjustments made will be considered a new service and will be charged accordingly.

Style Haus Salem's policies are presented in the spirit of providing excellent quality hair services for our established and future clientele. Thank you for viewing and supporting our policies!

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